Dinerware restaurant point of sale software was created by restaurateurs, for restaurateurs and is designed to help restaurants operate smoothly. The Dinerware point of sale software is easy to learn, use and modify - all from the restaurateur's point of view.
As a highly flexible solution, Dinerware accommodates many service environments. For example, fine dining restaurants have different needs than bars or cafes. Whatever the type of establishment, Dinerware helps staff and managers complete tasks fast and efficiently in a way that works best for them, all from a simple, yet capable, easy-to-learn interface.
Dinerware was founded ten years ago by Carl English, a Harvard graduate and Microsoft Program Manager who opened a winery after leaving Microsoft. Soon after opening the winery, Carl realized the limitations of existing point of sale software and put his own experience into the design of the Dinerware system. Ten years later, Dinerware is one of the fastest growing restaurant systems in the world.
In the front-of-house, complex tasks are made simple with an intuitive interface, and cashing out servers and bartenders only takes minutes. In the background, all administrative tasks can be completed from any terminal without the need for an external keyboard, and easy to understand reports keep the information at the business-owners fingertips 24/7.
Since 2000, Dinerware was built on Microsoft SQL Server technology, which has proven time and again to be a highly reliable database solution that is easy to support and maintain. Using proven programmatic guidelines and the most current Microsoft .Net Framework,Dinerware offers a robust system with performance of the highest caliber without sacrificing an unparalleled level of reliability.
Organize sales by type (e.g. bar, dining room, delivery). Define revenue centers by job, assigned section or both! Revenue centers enable you to generate more specific sales reports.
Unparalleled Security
Managers grant or revoke permissions, track transactions and assign security settings from any terminal, at any time.
Track Customer History
Look up customers with one touch, then view a custom menu of their favorite items! With Dinerware, all of your customers can be VIPs.
Credit Card and Gift Card Setup
Integrate your restaurant POS with several credit and gift card service providers. Some fees may apply.
Coursing
Enter appetizers, main courses and desserts at the same time. Kitchen orders are organized by course, complete with seat positions.
Powerful Discount Rules
Happy hour made easy! Create comps, coupons and automatic discounts. Select items to discount, when the discount is available, the amount of the discount and whether it may be applied to the entire guest check.
Standard Database Built on Trusted Microsoft Technology
Modify the included database to suit your business. Store all your data in the same database.
Order Entry and Ticket Handling
Servers and bartenders want a POS system that allows them to effortlessly fulfill customer requests. Whether the customer wants to split a check 10 ways or just switch tables, Dinerware makes it easy for your staff to keep customers happy.
Transfer tickets to other users
Change tables
Customize ticket names
Split checks
Share items
Apply payments to other users’ tickets
Repeat previously ordered items
Hold (and release) menu items to kitchen
Use on-screen keyboard to add special requests
Change price or quantity of an item
View ticket details with Ticket Status Display
Tickets are stored forever – ideal for tabs or catering
Communications
Ensure an informed staff with features that keep everyone connected.
View countdown item portions remaining
Use manual override to order items as necessary
Communicate with staff using internal messaging
Add a message of the day to the login screen
Payment
Flexible payment options let you customize Dinerware to suit your business, not the other way around.
Integrated credit and gift cards
Customize guest check formatting and contents
Optional receipt printing (great for counter service)
Unlimited split payments on any ticket
Split tickets into an unlimited number of payments
Multiple cash drawers with balance-by-drawer
Use fast pay to close a ticket in two touches
Record checks and gift certificates with tips
Menu Setup
Create a different menu for each shift without having to re-enter shared items with fully customizable menus.
Add unlimited menu items
Add unlimited screen categories
Add unlimited choices (modifiers)
Place items into multiple screen categories
Create custom menus for certain jobs
Select whether choices are optional or required
Add one or multiple choices
Reuse choices in as many sets as you like
Generate additional remote prints using choices
Kitchen Printing
Your chefs have enough to think about. Dinerware takes the guesswork out of course timing and food preparation.
Print choices in red
Group similar items on kitchen prints
Route prints based on job
Sort tickets by seat position
Printers can be assigned multiple roles
Labor
Simplified labor features allow managers to create new jobs, edit timesheets and look up employee information in seconds.
Create unlimited jobs
Automatically calculate overtime pay
Edit timesheets from any terminal
Employees show red when close to overtime
Access complete employee database
View employees’ personal information
Pricing
Powerful pricing functionality lets you set up automatic promotional discounts, limit which staff members have void and comping privileges and more. Dinerware’s pricing can be customized to perfectly integrate with your restaurant’s existing policies.
Item price and quantity generates dynamically
Hide taxes for over-the-bar transactions
Create taxation rules
Change similarly-priced items in one step (surcharges, thresholds, GST taxes)
Create happy hour or other promotional discounts
Restrict discounts by job
Suppress hidden discounts on customer prints
Restrict manual discount availability by item
Make discounts apply to tickets, items or both
Add unlimited void reasons with detailed tracking
Reporting
How is your restaurant performing? Dinerware has more than 70 built-in reports that you can access with a few touches—even export the data in several formats.
Access more than 80 built-in reports
Instantly access daily reports
Print on receipt printers, and preview on screen
Database stores all information permanently
Track audit trail of items sold
Create reports from all data with unlimited history
View reports on screen
Save reports as PDF, Excel, .csv, .rtf or other formats
